10. Return / Exchange / Refund
The goods may not be returned or exchanged or refunded because of User’s personal preference. If the User receives wrong goods or defective goods, it shall inform the Company of the fact in accordance with the following manner.
The User shall contact the Company by e-mail attaching the pictures of wrong goods in order that the Company recognizes the goods the User received.
The User shall contact the Company by e-mail attaching the clearest possible pictures of the defective goods and give detailed explanation about the defectiveness of the goods. The Company shall determine whether the goods is defective based on the contact by the User.
In the case the Company accepts the goods to be wrong or defective, the Company shall re-ship the goods bearing the shipping charge, provided, however, the Company may, in lieu of the re-shipment, refund for such wrong or defective goods. In the case the Company refunds the User, the amount shall not exceed the amount of goods price and shipping charge. Unless the Company decides otherwise, the User shall return
the wrong or defective goods, which shipping cost shall be borne by the Company. In the case the goods shall be returned, the Company shall re-ship the goods or refund its price and shipping charge, as the case may be, after arrival of the returned goods.