Shipment (DHL/UPS included)

The Company shall ship the goods to the User upon arrival of the goods from the manufacturer, and shall provide the User with 5 shipping options as below;

 

1.Small Packets (Japan Post)

The most economical option

Rate : From JPY 70.- (Shipping Charge Table)

Tracking*ⅰ : Not available

Indemnity*ⅱ : Not available

Delivery*ⅲ : 5 working days at earliest

 

 

2.International e-Packet (Japan Post)

Safer option than Small Packets

Rate : From JPY 530.-  (Shipping Charge Table)

Tracking*ⅰ : Available

Japan Post Tracking

Indemnity*ⅱ : up to JPY 6,000.-

International ePacket features (Japan Post)

Delivery*ⅲ : 5 working days at earliest

 

3.EMS (Japan Post)

Faster option than ePackets and Small Packets

Rate : From JPY 1,400.- (Shipping Charge Table)

Tracking*ⅰ : Available

Japan Post Tracking

Indemnity*ⅱ : Up to JPY 20,000.-

It is possible to upgrade the claim amount by paying JPY 50.- for each  JPY20,000.-. (EMS Insurance Program)

Delivery*ⅲ : 3 working days at earliest

Available Countries & Areas: As per the List

 

 

4. DHL  

Faster option than ePackets and Small Packets

Rate : From JPY 2,145.- (Shipping Charge Table)

Tracking*ⅰ : Available (Full Traceability)

Track DHL Express Shipments

Indemnity*ⅱ :  

Actual cash value of the goods and shall not exceed $US 25.00/kilogram

or $US 11.34/lb  (DHL Terms & Conditions)

Delivery*ⅲ :  3 working days at earliest

 

 

5. UPS

Faster option than ePackets and Small Packets

Rate : From JPY 2,145.- (Shipping Charge Table)

Tracking*ⅰ : Available (Full Traceability)

UPS Tracking Info.

Indemnity*ⅱ :  Up to US $ 100

(UPS Service Terms & Conditions)

Delivery*ⅲ :  3 working days at earliest

 

 

 *ⅰ) The Company shall send the User a Shipping Information via E-mail with the Tracking Number in order that the User can track the shipment on the Website of each carrier. (Not available for small packets option)

However, the traceability of shipment depends on the carrier’s situation in the User’s country or area.

 

*ⅱ) If loss or damages are incurred by the User after the goods are delivered to the shipping carrier, the User shall be entitled to indemnity

from the carrier only up to the limit set out in the terms and conditions

of each carrier (Not available for Small Packets).

If the User claims the indemnity, it shall contact the Company immediately upon notice

to the loss or damages. ( Email to : myfavjapanshop@phoenix-intl.com)

 

*ⅲ) Delivery time may vary depending on the delivery countries or areas, 

and may take longer than usual during peak season such as Christmas.

 

Other Notes

-Import duties-

In the case import duties are imposed on the goods in the User’s country,

the User shall pay any such duties and receive the goods in its own responsibility.

The Company shall not be in any way responsible for the payment

of any such duties and receipt of the goods.

 

-Delay in delivery-

The Company shall not be liable for delay in delivery of the goods.

The Company will use its best practical effort to ship the goods as soon as possible.

However, the delivery time of the goods may vary depending on the distance

to the destination, local carrier's situation etc.

Also, the treatment for the delay in customs clearance in the User’s country

or area is stipulated by the preceding paragraph Import duties.

 

-Packing form-

The Company shall pack up the goods in a reasonable way according to the goods

and custom of destination country or area.

 

-Relation to the Terms and Conditions-

This Shipment (the Shipment) sets forth the rights and obligation 

between the Company and the User integrally with the Terms and Conditions.

In the event of any contradiction between the Shipment

and the Terms and Conditions, the Terms and Conditions shall prevail.